Refund and Returns Policy - Zanovae: Explore a World of Women's Fashion

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. Return Eligibility

Timeframe: We offer a 30 – day return policy. This means you have 30 days from the date of receiving your order to initiate a return request. To start the process, please contact our customer service team within this period.
Condition of Items: For your return to be eligible, the women’s clothing items must be in the same condition as when you received them. They should be unworn, unused, with all tags attached, and in their original packaging. This includes any additional accessories like belts, scarves that came with the garment.

2. Non – Returnable Items

Underwear and Intimate Apparel: Due to health and hygiene reasons, items such as bras, panties, shapewear, and camisoles cannot be returned once the hygiene seals are broken or the items show signs of wear.
Custom – Made or Personalized Items: If you ordered a custom – sized dress, a personalized embroidered top, or any item tailored specifically to your requests, these are non – returnable, unless there is a manufacturing defect.
Final Sale Items: Products marked as final sale, which are usually heavily discounted, cannot be returned. These items are clearly labeled as such on the product page during checkout.
Perishable or Seasonal Items: Items like holiday – themed clothing after the relevant season has passed, or any perishable items (if we were to sell items like scented sachets with an expiration date) are not eligible for return.

3. Refund Process

Proof of Purchase: You must provide a valid receipt or proof of purchase. This can be in the form of an order confirmation email, a digital or printed invoice from our website. Without proper proof of purchase, we may not be able to process your return.
Inspection: Once we receive your returned items, our team will inspect them thoroughly. If the items meet the return eligibility criteria, your refund will be processed. If there are any issues, such as signs of wear or missing tags, we will contact you to discuss the situation.
Refund Method: Refunds will be issued to the original method of payment. For example, if you paid with a credit card, the refund will be credited back to your credit card account. It typically takes 3 – 10 business days for the refund to be reflected in your account, depending on your financial institution’s processing times.

4. Partial Refunds

Damaged or Defective Items: If the returned item has minor damage or a defect that does not render the item unusable, we may issue a partial refund. The amount of the partial refund will be determined based on the severity of the damage or defect and the item’s resale value.
Missing Accessories: If an item was originally sold with accessories (such as a dress with a matching belt) and the accessories are missing upon return, a partial refund may be issued to account for the missing parts.
Late Returns: In cases where the return is made after the 30 – day return window but within a reasonable grace period (at our discretion), a partial refund may be considered.

5. Return Shipping

Responsibility: You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (such as sending the wrong item or a damaged item). We recommend using a trackable shipping method to ensure that your return is safely received by us.
Return Address: Please send your returns to the following address: [Insert Return Address]. Make sure to include your order number and contact information in the package to facilitate the return process.

6. Exchanges

Limited Exchanges: We primarily focus on returns and refunds. However, if you need to exchange an item for a different size or color of the same product, please contact our customer service team. Exchanges are subject to product availability. If the item you want to exchange for is in stock, we will provide you with instructions on how to proceed. This may involve returning the original item and placing a new order for the desired item.

7. Gifts

Gifts with Return Authorization: If the item was a gift and the sender provided you with a return authorization, you can return the item following the same return eligibility criteria. The refund will be issued as a store credit, which can be used for future purchases on our website.
No Return Authorization: If the item was a gift and you do not have a return authorization from the sender, you can contact the sender to initiate the return process on their behalf.

8. Contact Information

If you have any questions regarding our refund and returns policy, or if you need assistance with a return, please contact us:

Email: [Insert Customer Service Email Address]
Phone: [Insert Customer Service Phone Number]
Business Hours: [Insert Operating Hours]

We strive to make the refund and returns process as smooth as possible for you. Thank you for your understanding and for choosing our women’s clothing store.